When will my order be sent?

Can I collect my order from your shop?

How much does postage cost?

Do you ship outside Ireland?

Do you accept returns?

Do you recycle?

 Processing Time
We aim to post your order within one business day of cleared payment.  We send national orders by An Post (<2kg) or courier (<30kg) and international orders by standard airmail (<2kg) or courier (<30kg) and always get proof of posting.

 Shipping Fee
We charge shipping at cost (plus 50c handling fee for orders within EU, €1 handling for non-EU orders). Our minimum charge is just 1 Euro within Ireland and €1.50 elsewhere (orders weighing less than 100g in C5 envelope). Our maximum charge is €10 within Ireland (inc. Northern Ireland) and €15 to GB (orders weighing less than 30kg) by courier. If you would like your order insured (with Track & Trace) or if you would like your small order sent by courier, just mention your request in the comments box at checkout and you will be contacted with details of any extra charge applicable.
An Post rates can be viewed here.

 Collection
Alternatively, you can arrange to have your order collected from our shop in Letterkenny -  just select that option at checkout.

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 International Shipping

Unfortunately, international shipping restrictions are becoming tighter all the time.  Obviously we cannot send anything flammable or in a pressurised container.  Liquids are now prohibited as are paints, ink, etc.  
All our products can, of course, be sent to any address in Ireland or Northern Ireland. Most items can be sent to Great Britain but quantity restrictions may apply.
If you have any queries, contact us.

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 Returns

In the unlikely event that you are unhappy with your purchase, please contact us immediately so that we can attempt to resolve the problem to your satisfaction.  If you need to return anything, it must be sent within 10 business days of receipt, in its original condition including any packaging.  If we can't offer a replacement, we will refund the cost of the item.  (Postage may not be refunded, depending on the reason for return).